He cant leave the house. Lets…” more. Like the plastic container of raspberries is delivered in another, second plastic container. You can tell that the owners are passionate about wine, and I love…” more, Grocery, Food Delivery Services, Fruits & Veggies, “Overpriced the billing is totally screwed up. Packages arrive in a reusable and insulated tote … The filling in the Tortelloni was brown in color, and certainly lightly stuffed. Flash forward to the pandemic.Even though we'd been using their service for eight years, we could not get a delivery time slot or get through to anyone. Not joking. We can't help you.Just a brutally heartless company with ZERO appreciation for their "best customers" as they say about us on their landing page. Also I absolutely love that they carry good bagels. Don't ever use Fresh Direct. They have exceeded our expectations. Delivery & Pickup Options - 832 reviews of FreshDirect "If you've ever hauled four heavy bags of groceries up five flights of stairs, cursing your blisters every step of the way, then FreshDirect is certainly for you. ME. 20 years of faithful dedication to this company. FreshDirect ensures that customers are satisfied by always on the lookout for new items to add to their product list. Save your time, money and peace by staying away! I bought about $150 worth of groceries. order never arrived, and i contact customer service, customer service contacts driver and driver says a woman received my order while the order history on website says "package arrived unattended". I didn't realize Fresh Direct doesn't actually charge you until the day before and that our account was connected to the stolen debit card. They also canceled the delivery of the frozen food (that part they 'refunded'), but they let me know FOUR HOURS AFTER the delivery had arrived (1/4 of the total stuff, that is..).Called them but got no response (they were supposed to call back after 90 min). 9. Just ordered on Fresh Direct for the first time. Generally speaking, the 4-minute "fresh" meals are much better than the frozen versions, and that is the case here. By Teri W. Denver, CO. Foodie Expert Level 1. This drivers and delivery and warehouse employees deserve Presidential Metals of Freedom. Welcome to our Yelp coupons page, explore the latest verified yelp.com discounts and promos for March 2021. The polenta is so watery that it could be a soup rather than a side dish. We'd rather risk death by coronavirus. Their longest standing customer. Finishing off this Farmbox Direct review, we would like to just briefly highlight what we really love and what we somewhat dislike about this service. Total joke. Our business began in 1978 as A Cut Above Gourmet meats… Somewhere around 2017 or 18, it all went to hell. I have been a loyal customer since 2003. The next week I double ordered just in case and ordered early-- a week in advance. Love!!! Love the idea, but no reason for it if we have to go to the grocery store anyway. The food is always fresh, the prices are great and their delivery service is always on time. Before, during and after the worst of this Pandemic Fresh Direct and Foodkick are a 10 on a scale of 1 to 10, we depended on them and were never let down. From Wikipedia, the free encyclopedia FreshDirect is one of the earliest online grocery delivery services in the United States. What's the consensus on Fresh Direct? Fresh Direct is Awesome! This is an essential service. This is also a thread for posting current Fresh Direct coupon codes if you should know of any, as…. 60 reviews for Fresh Direct, 2.2 stars: 'I placed my first order, and they screwed it up. Why? Download the FreshDirect app on Apple or Android and order from your device, wherever you are. I received an email that morning canceling my order, as there was snow at their facility.Freshdirect started to take my money out of my account on January 29, 2021 for the order they canceled.I have called Freshdirect four times. Fresh Direct is my go to site when I need to send food to my parents in NYC. They were and are awesome. The company is in partnership with local farmers and artisans, maintaining a strong relationship with them. What is the quality of…, This is the Fresh Direct appreciation thread. Perhaps if you improved your service to at least half of what it was, you wouldn’t have to send dozens of emails begging customers to purchase your overpriced, and very unnecessary delivery pass.Sincerely,A FORMER customer. waste of time. Always delivered on time (we choose the 5am-8am delivery). Pricing is very good. Businesses in Related Categories to Farmers Market. They STINK!!!!!!! FreshDirect is a company that puts effort into their employees. Now, with the pandemic in full swing, it is utterly impossible to get a delivery slot - even weeks out. Fresh direct has been wonderful! We made an order and only about half of it arrived. They were and are awesome. After both my kids were born, on one occasion, none of the dairy items came. If I don’t want that, then they can offer me a credit. Fresh Direct Overview. Okay, there's a pandemic. That’s interesting considering the email order confirmation, and day of delivery text all said my order would be complete. Do not use or trust them. They do not accommodate delivers. Lowest quality ever in online food service and below par delivery and cancellation service. Fresh Direct at , Los Angeles, CA 90012: store location, business hours, driving direction, map, phone number and other services. But if something goes wrong, their customer service is rude, unhelpful, and useless. Will never, ever use them again. 2/4/21I have been buying food and having it delivered for over a year. 630 Flushing Ave. Brooklyn, NY 11206. Delivery & Pickup Options - 831 reviews of FreshDirect "If you've ever hauled four heavy bags of groceries up five flights of stairs, cursing your blisters every step of the way, then FreshDirect is certainly for you. Highly recommended! Useless company. The overall rating of the company is 2.1 and consumers are mostly dissatisfied.. Thus, WF is our fallback for now.” more, Serving Long Island City and the Surrounding Area, “" from fresh direct at an overpriced premium that were often too mushy and started spotting. ) Never showed up. These local leaders are not only behind some of the most incredible produce you'll find, but also pioneers in the fields of sustainability and environmentally-conscious agriculture. Their website is easy to navigate and reordering is a snap. See reviews, photos, directions, phone numbers and more for Fresh Direct Inc locations in Long Island City, NY. Lie as well. © 2021 Trustpilot, Inc. All rights reserved. “I stopped by Murray's Cheese after going to an apartment viewing around the corner. In the Online Food Ordering Service category. Find essential company information with the D&B Business Directory at DandB.com. They always have 99.9% of exactly what you ordered. The prices are high and there is almost always problems with my order.The company has been sold and it shows.I ordered food and it was supposed to be delivered on 2/2/21. No worries. Since I have been employed, I have had opportunities to develop myself in experience and also knowledge in areas that … My account goes back to 1999 or 2000. So long as the order arrived, it was fine. Click on to freshdirect.com to shop a fully-stocked grocery store, never leaving the comfort of your own cushy chair. Your cart is saved across the app and desktop, and you can add to it all week long. Terrible useless customer service Never get my orders right and send crappy produce and milk that expires the next day Zero delivery slots available for loyal customers, waiting on hold for hours I’m done and I quit fresh direct forever.The absolute worst. Extremely rude staff which made the customer experience terrible. spent over an hour to get a refund and reorder just to find out they are gonna charge $30 more for the same item. Decided to just claim through email, and it's already been 5 days since then and ALSO NO RESPONSE. Currently we are doing local delivery to the DC, MD, VA areas. 8. I ordered the Family Meal for the first time on a Thursday and it arrived just two days later, on Saturday morning. Fresh Direct Holdings. We originally started with them mainly because they had a particular seltzer our local supermarket discontinued selling. Not our problem, she kept saying. Manager is calling me? The whole experience was unpleasant, the website poor and the customer service didn't give me any options which helped me at all. The price $229 for a very large dinner with 8 fantastic sides is almost a gift. Look at the business profile for FRESH DIRECT in CHARLESTON, SC. Apart from the hundreds of meals we have mentioned in the previous section of this FreshDirect review, the store features a variety of fresh groceries. This drivers and delivery and warehouse employees deserve Presidential Metals of Freedom. I have a housebound kid who needs food and cannot leave his apt. Today was the third time in a row where crucial items were left out of my order and I wasn’t informed until the delivery guy shows up all “Oh ... customer service didn’t call you to let you know? We currently have many locations across Long Island. 101 Commerce Way. I’ve been a customer of FreshDirect since the beginning, but I’ve just closed my account for good. Amazon prime before prime existed. This is a fabulous company and they do a great job. Before, during and after the worst of this Pandemic Fresh Direct and Foodkick are a 10 on a scale of 1 to 10, we depended on them and were never let down. It doesn’t recognize my account, when I shop it doesn’t easily take an address and zip code. I spent 1 hour 20 mins on the phone with a patronising agent who told me my options, none of which were helpful. Yelp is a fun and easy way to find, recommend and talk about what’s great and not so great in Vancouver and beyond. Farm-fresh food sourced from small producers delivered to your front door! Just why would you say this is part of that god awful tourist trap Little Italy. The whole experience was unpleasant, the website poor and the customer service didn't give me any options which helped me at all. Their app sucks. I waited for hours and hours online and finally obtained a reserved time slot. Inside the defunct wholesale bakery in Berlin that now houses HelloFresh's headquarters, the decor is hardly subtle in reminding you that, yes, this is a fresh-food company. I tried and tried to explain our credit card was stolen, that we'd immediately replaced it, that we were excellent customers for almost a decade. Fresh Direct (212) 221-1472. Sadly,CR. I spent 1 hour 20 mins on the phone with an offshore idiot who told me my options, none of which were helpful. We know Long Islanders are always on the move but that doesn't mean they can't eat healthy. I highly recommend them. Each week, we work with local farmers to curate the freshest farm box of fruits and vegetables. Visit our website to place an order!” more, “I LOVE Fresh Direct, and I loved them before COVID. Freshdirect A Terrible Company to Deal With, Fresh direct stinks Do not use or trust them, Terrible useless customer service and bad produce, THEY STEAL YOUR FOOD AND IGNORE YOUR EMAILS, Delivery Service Is a Joke and Half their Items are Unavailable. Fresh Direct’s headquarters are in 2 St Ann's Ave, The Bronx, New York, 10454, United States What is Fresh Direct’s phone number? Copyright © 2004–2021 Yelp Inc. Yelp, , and related marks are registered trademarks of Yelp. Good thing the apartment sucked, because I would be grossly overweight if I lived in such…” more, “We're a NYC prepared meal service, focusing on wholesome nutrient dense meals. So I call customer service, and they offer to get me the missing items in 3 days ... AFTER the holiday for which I actually need the items. FreshDirect customer service is here to help. How much to you tip your Fresh Direct delivery guy? Reviews on Fresh Direct in New York, NY - FreshDirect, FreshDirect Wines & Spirits, MaxDelivery, Go Organic NYC, Whole Foods Market, Davocadoguy, Trader … All our meals are made fresh … It was really, really hard to communicate what had happened to their customer service or to resolve the issue fairly. Sign Up Today How it Works. How do I create a Shopping List? I called Fresh Direct and they could not have cared less, but it was just milk that time, so I let it go. And the customer service can't be beat. She didn't care and more or less said so. I've been using Fresh Direct since 2012 when I was pregnant and my daughter was born in NYC. Grocery Stores Wholesale Grocers Restaurants (1) BBB Rating: A+. More than providing customers with good fresh, high-quality products, they aim to promote a healthy lifestyle. As soon as we noticed the charge didn't go through, we contacted Fresh Direct to explain, but they couldn't have cared less. They cancelled not only our order but our time slot for deliveries. Fresh Direct’s phone number is (718) 928-1000 I closed my account immediately and wont be back. Claim your company profile to access Trustpilot’s free business tools and start getting closer to your customers today! Crazy waste like that. I recently started using FreshDirect — a grocery delivery service that allows me to order my groceries online and have them delivered straight to the office. YEARS IN BUSINESS. Out of my 5-10 purchases only one item was missing, and it was easy to mark it missing and got a credit without a problem. On average, our users save $5 using one of our Yelp discounts when shopping online. The last time, I called was today and spoke with a manager named Casamira. Hes waiting by the door. Fresh Direct Produce in Vancouver, reviews by real people. I had two toddlers and no milk or car at the time. Email, call, or tweet us seven days a week. Adding a business to Yelp is always free. FreshDirect says they came to the apartment and no one was home. 10. Obviously, we love that its produce is farm-fresh, organic or all-natural, and delivered in eco-friendly boxes to homes across the continental US. I’ve heard that this terrible turn in quality and service was tied to their move from Queens to the Bx. Fresh Direct was first mentioned on PissedConsumer on Dec 22, 2007 and since then this brand received 84 reviews.. Fresh Direct ranks 29 of 304 in Food Delivery category. Below, you'll find the 10 best places to order seafood online. Well that’s convenient. I don't know what I would do without them. Anyone complaining ought to try to take care of four kids a grandmother and a dog and try to do everything. NYC was better when FD was at its apex. Quality and service was good enough for 15+ years and they were an integral part of the nyc urban experience. Truck shows up with 1 small bag containing 10% of our order - all essential items missing. FreshDirect is grateful for our relationships with women-led farms throughout the northeast. There is a groupon out there....$25 for $50 worth of groceries.